Set-up Approval Escalation

Escalation parameters are configured at the highest Buying Organization level to keep Shopping Carts on track once they are in the approval process. This ensures that if a certain length of time passes before a particular approval has been made, the system will identify the missing step and send notification to the appropriate approver. After a number of reminder notifications have been sent, the approval-in-question will be escalated to the approver's manager for approval. When configuring your template, you can set the exact number of re-notifications and the amount of time that can lapse before escalating an approval. To Setup Application Settings for approval escalation:

1. In the tree menu, select Setup | Application Settings.
2. Scroll down the page to find the following Workflow settings and select Edit.

Escalation Enabled	Determines if escalation should be turned "on" or "off" for the EBO.
ReNotifyCount	Determines how many times an approver should be notified about a pending approval before escalation should occur.
ReNotifyTimeOut	Determines how many minutes should lapse between each re-notification.
EscalationTimeOut	Determines how many minutes should elapse between the last re-notification and the actual escalation of an approval to that person's spending limit approver.
AdminLoginID	The Login ID of an administrator who should receive notification if there are any problems with escalation.