Supplier Change Failed Tolerance Canceled By Buyer

Description: An order is created by the Purchaser and sent to the supplier. The supplier makes changes to the order (ex. price change to one of the items) and sends back an order response with a response type code that maps to Changed and an order status of Accepted With Changes.

Shortly after Procurement receives the order response, the Order Tolerance service processes the response. The service checks the supplier changes against the tolerance rules setup for the supplier at the buying organization's supplier option level. In this case, the changes were not within the tolerance levels of the system.

At this point, the Purchaser needs to review the supplier changes. The Purchaser is presented with three options, either accept the changes, reject the changes with a change to the supplier changes or cancel the order. In this case, the Purchaser decides to cancel the order. Procurement will then send the cancel request in the form of a change order document to the supplier.

Once the buyer cancels an order and the supplier accepts, no further action on the order is allowed.

Actors:

1. Purchaser
2. Order Tolerance Service
3. Procurement
4. Supplier

Pre-Condition:

1. Supplier dispatch method is MarketSite.
2. The supplier supports change requests.
3. Tolerance rules are assigned to the supplier at the buying organization's supplier option level.

Post-Condition:

1. Buyer status in Procurement is Canceled By Buyer.
2. Supplier Status in Procurement is whatever status the supplier provided.
3. The buyer may not take additional action on the order.
4. The buyer will ignore any subsequent supplier updates to this order.

Process Steps:

1. Purchaser creates the order.
2. The order is sent to the supplier.
3. Supplier makes changes to the order, accepts with changes and sends back an order response.
4. Procurement sends the order response through the Order Tolerance service to check the changes.
5. The order response fails the tolerance rules set at the buying organization's supplier option level.
6. Purchaser reviews the supplier changes and cancels the order.
7. Procurement sends a cancel request in the form of a change order document to the supplier.
8. Supplier accepts the change order and sends back a change order response to the buyer.