Supplier Change Failed Tolerance Rejected By Buyer

Description: An order is created by the Purchaser and sent to the supplier. The supplier makes changes to the order (ex. price change to one of the items) and sends back an order response with a response type code that maps to Changed and an order status of Accepted With Changes.

Shortly after Procurement receives the response to the change order, the Order Tolerance service processes the response. The service checks the supplier changes against the tolerance rules setup for the supplier at the buying organization's supplier option level. In this case, the changes were not within the tolerance levels of the system.

At this point, the Purchaser needs to review the supplier changes. The Purchaser is presented with three options, either accept the changes, reject the changes with a change to the supplier changes or cancel the order. In this case, the Purchaser decides to reject the changes by requesting a change. Procurement will then send a change order to the supplier.

After the supplier accepts the change order and sends a change order response back to the buyer, Procurement updates the order with the changes. At this point the buyer status is Accepted By Supplier. Therefore, the buyer and supplier may each take the same actions as in the Order Accepted By Supplier case above. In this scenario, however, both buyer and supplier leave the order as Accepted.

Actors:

1. Purchaser
2. Order Tolerance Service
3. Procurement
4. Supplier

Pre-Condition:

1. Supplier dispatch method is MarketSite.
2. The supplier supports change requests.
3. Tolerance rules are assigned to the supplier at the buying organization's supplier option level.

Post-Condition:

1. Buyer status in Procurement is Accepted By Supplier.
2. Supplier Status in Procurement is Accepted.
3. The next available buyer actions are: Request a Change, Cancel Order or Receive.
4. The next available supplier actions are: Accept, Reject or Change.

Process Steps:

1. Purchaser creates the order.
2. The order is sent to the supplier.
3. Supplier makes changes to the order, accepts with changes and sends back an order response.
4. Procurement sends the order response through the Order Tolerance service to check the changes.
5. The Order Response fails the tolerance rules set at the buying organization's supplier option level.
6. Purchaser reviews the supplier changes and rejects the changes by requesting a change.
7. Procurement sends a change order back to the supplier.
8. Supplier accepts the change order and sends back a change order response to the buyer.